Frequently Asked Questions

Is the Varsity accessible?

Yes! While no space can be fully accessible, we strive to make The Varsity a space for everyone. The building is fully ADA compliant, including the restrooms and auditorium. An elevator provides access to all levels for those who need assistance. For more details, please see our Accessibility Page.

I entered the wrong email address when ordering tickets. How do I get into the show without my confirmation email?

If you have a screenshot of your order, you can use that. Knowing your seat numbers and/or order number is also useful. Should you have nothing to show at the door, the box office can look up your purchase for you.

I cannot come to my showtime. Can I use my ticket for another show?

We are sorry, but because seating is reserved, we cannot accept your ticket at another show. In addition, tickets are nonrefundable unless the theater had to close. Des Moines Film appreciates your understanding and support.

Do you rent the Varsity for private events?

Yes, the Varsity is available to rent. Please contact us at team@desmoinesfilm.org for more information.

When does the box office open for purchases?

The box office opens a half hour before our first show of the day.